Masters of Business Administration, 2010 – 2012
Specialized in Information Systems
Cleveland State University, Cleveland, Ohio
Bachelor of Science in Aviation Management, 2006-2010
Minor in Information Systems
Kent State University, Kent, Ohio
Program Analyst II, Cleveland Clinic, 2013-Present
Airport Operations Agent 1, Cleveland Hopkins International Airport, 2011-2013
Recognized as having exceptional communication skills and a team focused attitude. Collaborated with Air Traffic Control and Air Carriers in resolving transportation related issues. Performed quality assurance inspections and insured FAR 139, FAR 77 and CFR 49 compliance of the airfield and sterile area. Worked with a team to manage critical incidents as a first responder to aircraft emergencies. Disseminated time sensitive information to pilots and air carriers through NOTAMs and Field Condition Reports. Presented recommendations and resolutions to direct and senior management with regards to: quality assurance, airport compliance, airfield safety, runway friction measurements and airfield security. Researched tools and technology for upper management. Effectively communicated complex issues in a concise and logical manner to air traffic control, airport departments and senior management.
Crew Scheduler, CommutAir, 2010-2011
North Olmsted, OH
Demonstrated outstanding problem solving and logistics management skills through re-structuring of aircrew schedules including: sick calls, weather delays and cancellations, operational re-assignments, crew swaps and crew movements. Evaluated possible solutions and enacted optimal action plan. Ensured all crewmember assignments were in compliance with FAA 121.471 regulations. Created written reports detailing shift activity. Effectively communicated with aircraft dispatchers and flight crews on all crew assignment issues.
Facility Supervisor, Kent State University Recreation Center, 2006-2010
Responsible for overall operation and safety of the 153,000 sq ft facility in absence of senior management. Managed a staff of up to 5 individuals in multiple departments. Director in emergency situations. Recognized for exceptional customer service and people skills. Communicated directly with senior management regarding building and policy issues.
Associate CISSP 12/2013 – Present